The Pioneer Gold Plaque: Just Another Flawed User Manual
Written by Dan Goldstein on April 20, 2015All too often, the powers-that-be press the Publish button, and what’s done is done. If you want to know all the ways in which our reach exceeds our grasp, nothing brings the message home quite like a textless graphic on an interstellar probe.
Tech Writer This Week for April 18, 2015
Written by TechWhirl on April 18, 2015We bring you more than a few flickers from campfires kindled by the tech comm, customer experience and content strategy troop leaders whose badges humble us mere mortals.
The Help Files: Tips & Tricks of Job Searching
Written by Craig Cardimon on April 15, 2015“In spring, a young man’s fancy turns to thoughts of love.” So said Alfred Tennyson in “Locksley Hall,” a poem he wrote in 1835. Fast forward 180 years to 2015, and Lord Tennyson might have said, in spring, everyone starts thinking about finding a new job.
CERA Profiles: Using Content to Achieve Accessibility Goals
Written by Stacey Plowright on April 14, 2015Schoolwires set for themselves a goal of 100% uptime for all customers in the 2013–2014 school year. They accomplished this goal for all 1600+ customers with content that was “relevant, practical, and helpful,” which increased customer retention and expanded their customer base.
Manager’s Notebook: Prioritizing Work
Written by Alyssa Fox on April 13, 2015If you are given a jar, along with rocks, pebbles, sand, and water, how do you fill up that jar? Do you put the rocks in first? The water? How do you fit the most items into the jar?
Tech Writer This Week for April 11, 2015
Written by TechWhirl on April 11, 2015While contemplating how to get from here to there, we found some great tech comm, content strategy and customer experience posts that show a complex balance between paying attention to the details, and continuing to drive toward a destination.
Best Planning & Productivity Tools for Content Developers (poll)
Written by Connie Giordano on April 8, 2015So here’s a perfect opportunity to uncover other hidden gems of productivity, and find out which, if any support the lofty goals that content developers have while pursuing the perfect piece of content.
Book Review: Business Matters by Elizabeth Frick
Written by Samantha Miranda-Hess on April 6, 2015If you’re already determined to be a freelancer, you may benefit from Frick’s experience and incomplete business training. If you’re just thinking about it, you may find this book incomplete.
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