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Why You Should Have Attended User Assistance 101 at WritersUA

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WritersUA 2012 started with the basics in the pre-conference sessions on Sunday. Even with 17 years of experience in technical communications, I found the four content strategy sessions to be very valuable and informative, as a refresher on the basics of any technical communications project, and as applied to user assistance (UA). The Content Strategy track of UA101 included Writing Procedures by Leah Guren, Editing by Rhonda Bracey, Task Analysis by Leah Guren and SME Interviewing by Nicky Bleiel. Read more of this technical writing article »

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The New Communications Cycle Part 2: Content Consumption is a Two-Way Street

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Editor’s Note: Missed Part One of our Three Part Series? Find it here. The impact of social media on how technical communicators do their job extends beyond the frequently discussed “you need to be on Facebook” conversation. The communications cycle relies on determining the what, how, and when of communications in a strategic way… and [...] Read more of this technical writing article »

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The New Communications Cycle Part 1: Know Your Audience … and How They Consume and Create Content

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One of the first things I learned in my communications careers—first in marketing communications and again in technical communications– was the mantra – “Know your audience.” Technical writers in all industries understand that to communicate how a product works or a process flows, we must understand how much the audience knows about the subject, what [...] Read more of this technical writing article »