Still Relevant User Support Documentation? (poll)

Whether you're looking for info on a 2014 version of the 1980's quick reference card, or ammunition to bolster an argument about placement of revision information, we think there's a good chance that you haven't gone completely digital, omnichannel, and responsive in building out your technical content, no matter how much you'd like to. Continue reading ...

Content Professionals’ Resolutions for 2014 (poll)

Are you procrastinating about making your 2014 resolutions? I am. I think one of them will be to stop procrastinating, but we'll have to see about that. From the professional standpoint, it's important to think about SMART resolutions, that take into account what motivates you, how those resolutions could benefit your career and your organization. Continue reading ...

Preferred Ways to Learn (poll)

during the course of their careers, many of our fellow professionals venture down the path to developing educational and training materials--calling it instructional design, curriculum development, elearning, mlearning, or some unique combination thereof. It may be stating the obvious, but getting into some phase of this arena of content and communication requires some understanding of the ways that people acquire knowledge--how do people learn? Continue reading ...

Making the Business Case (poll)

One of those key business skills for anyone, including technical communicators, is creating a business case. Seems like a simple process, and technical communicators are good at processes, right? That's what we'd like to know, based on your experience in making business cases in your organizations. Continue reading ...

Pain Points for Tech Comm in Agile Teams (poll)

Ask a technical communicator who has worked in software about Agile development and you're likely to get one of two responses: "Hate it" or "Love it." Any in-between reaction seems to be one of extreme wariness. What are the technical communicator's biggest pain points in working in an Agile environment? Continue reading ...

Using Copyright Traps (poll)

Usually when I hear technical writers talking about plagiarism, they're riffing on job candidates who've stolen items to include in their own portfolios. But, anyone with the duties of writer or editor in their daily workload should be considering intellectual property issues, specifically copyright infringement and plagiarism, on the content they publish. Do you use copyright traps? Continue reading ...

mobility and writer productivity

Mobility and Writer Productivity (poll)

Back around the turn of the century, laptops were the cool new thing that only senior executives and other early adopters with large, full wallets could afford. They let you do stuff without being tied to your desk (supposedly). Like write columns, user manuals or help systems. Now devices are small, lightweight and really portable, mobile is the new cool thing. You can do a lot of stuff without being tied to a desk, or even a lounge chair, but can you write--productively? Continue reading ...