Connie Giordano

Connie Giordano, a partner in INKtopia Limited, serves as Editor of TechWhirl's Tech Writer Today online magazine. She has been a list member and contributor since the days when 14,400 baud was high speed communications, and Windows 95 was state-of-the-art.

Connie serves at the Editor for TechWhirl's Tech Writer Today online magazine, as well as a frequent contributor. If you find a typo or an awkwardly worded sentence, flame her rather than Al or the SWU. She's also the list moderator, which means all those years fighting with her sisters growing up is finally paying off.

Connie attained a Master of Arts in Organizational Communication from Queens University, and actually started on the "dark side" with an undergraduate degree in Mass Communications/Advertising. She can change hats faster than a NASCAR driver at a press conference, switching between technical writer, knowledge manager, information designer, product manager, pubs manager, project communications lead, UI designer, communications consultant, and change management specialist, among others.

In addition to TechWhirl, Connie owns The Right Words and spends daylight hours doing change management, knowledge management and content management for really Big Financial Services companies, and a variety of really cool small businesses. Contact her at or LinkedIn.

Template Tuesdays

User Guide Template

TechComm Summer Classic: The User Guide (aka User Manual) provides the information and instructions needed to set up and use a product. A User Guide includes written and visual information (such as diagrams or screen shots) to assist the user in completing tasks associated with the product (or service), organized along functional or workflow lines. Continue reading ...

Template Tuesdays

FAQ Template

TechComm Summer Classic: The FAQ (Frequently Asked/Answered Questions) delivers content to users/customers that addresses the most common information needs on using the products or services produced by the organization. Most often delivered via a website, the FAQ uses a Question and Answer format designed to be easily findable and quickly consumed. Continue reading ...

User and the Right to Know

Small Businesses & Managing Technical Content: Fast 5 Interview with easyDITA

When it comes to documentation and other support content, DITA has seemed out of reach, or even overkill, to organizations that employ smaller workforces, and serve smaller customer bases than the Fortune 1000. We recently conducted a Fast 5 interview with Patrick Bosek, Co-founder of easyDITA, to dive into questions of cost, value, and ways that SMBs can ride the DITA wave to structured, reusable, valuable content. Continue reading ...