The Global Content Value Chain: Technical Communication Perspective

Dmitri Ragano understands global. He is currently a senior manager, Internet Applications at Herbalife, a global nutrition company. And, he as good reason since his experience ranges from working in mobile communications in Japan to supporting Fortune 50 companies at Razorfish in the late 90s. He’s a world traveler, a content strategist and the published author of Employee of the Year, which can be purchased on Amazon. Dimitri sat down with Al Martine of TechWhirl a while ago to discuss, shifts and trends in the world of content strategy, effective content teams and his views on making a global content value chain successful. Continue reading ...

Matt R Sullivan

Here or There? Remote or Face-to-Face Technical Writing Training & Other Questions

Matt Sullivan is the Director of Training for roundpeg, inc, which is a certified Adobe and Web Technology training company. In addition to his director's role at roundpeg, Matt often represents Adobe products at conferences throughout the year. He is an Adobe Certified Trainer for their eLearning and Tech Comm Suite products, as well as an avid surfer, volleyball player and skier. He was kind enough to sit down with TechWhirl a little while ago to discuss training, Adobe and the world of technical communications during an hour-long interview. Continue reading ...

Adobe Systems

Evangelizing, Myth-busting and the Future of FrameMaker

Tom Aldous, Director of Business Development and Product Evangelism for Adobe’s Technical Communications business, is a gracious man—he sat down with TechWhirl on several occasions to highlight the happenings in the world of FrameMaker and RoboHelp, discuss the issues pertaining to content management, selection and implementation of XML authoring and publishing tools. We found the conversations enlightening, informative, and entertaining. Continue reading ...

The More Things Change…Technical Communications Insight from Neil Perlin

Ever want to know what being a seasoned technical communicator is like? Spend an hour with Neil Perlin, and you will be amazed and inspired! My interview with Neil on the field of technical communications was quite refreshing. I felt that I learned more from interviewing him than I could have in a classroom for an entire semester. Neil provides training and development for online content, help documentation, and mobile technology. More importantly, he can provide a lifetime of experience in technical communications to those who ask. We spent more than an hour, and throughout the interview he shared his insight, experience, knowledge, and thoughts on the future of the technical communications. Continue reading ...

Moving Technical Communications to the Author-it Cloud®

The technical communications industry has been anticipating and asking for authoring and publishing tools that follow the Software as a Service (SaaS) model. In December, Author-it Software launched Author-it Cloud as a “breakthrough for enterprise content authoring.” I caught up with Author-it President Steve Davis in the midst of a flurry of launch activities to chat about the company’s remarkably successful year, the new cloud solution, and future directions for Author-it. Continue reading ...

Are People Just Dumb? An Interview with Andrea Ames

Jacquie Samuels sat down with Andrea Ames of IBM for a serious chat about content strategy at Lavacon 2011. Andrea has been in the DITA/content strategy trenches for longer than most of us have known what XML means and if I sound impressed at any point, it’s because I am. She’s not only had the time to think things through but has also implemented some fantastic solutions that most of us would consider something that can’t yet be done. Continue reading ...