MadCap Flare 9: Enhancements Make it Worth the UpgradeTechWhirl Reviews | HTML5 / help authoring tool | Rachel HoughtonMORE
A Tech Writer’s Wish List of Stuff Money Can’t BuyAll I want for Christmas | wish list / sun break / photographer | Rachel HoughtonMORE
Giving Customers What They Want: Integrating Content in the Customer LifecycleCustomer Experience Management | Component Content Management Systems (CCMS) / LavaCon Conference / metadata / Customer Experience (CX) / embedded user assistance / WCMS / DMS | Rachel HoughtonMORE
What Makes a Superhero? Doing what Others Can’t and/or Won’tBusiness of Technical Communications | LavaCon Conference / customer support / help content / knowledge capture / Darwin Information Typing Architecture | Rachel HoughtonMORE
Rethinking Content from Paper to Tablets, Mobile Screens and ePubsContent Production (Publishing) | ePubs / mobile content / LavaCon Conference | Rachel HoughtonMORE
How Documentation Teams Can Use Web Analytics to Expand Their Corporate ValueTechnical Communications | LavaCon Conference / keyword search / web privacy / documentation quality | Rachel HoughtonMORE
Monitoring Social Media for Documentation Customer FeedbackContent Management | social media / LavaCon Conference / documentation metrics | Rachel HoughtonMORE
Pulling Help Authoring Content into Native AppsContent Production (Publishing) | native apps / LavaCon Conference / help authoring / ViziApps Studio | Rachel HoughtonMORE