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Nick Finck on Content Strategy, User Research, and the Customer ExperienceEvent Coverage | content strategy / Customer Experience (CX) / LavaCon Conference | Jill MartineMORE
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Giving Customers What They Want: Integrating Content in the Customer LifecycleCustomer Experience Management | Component Content Management Systems (CCMS) / Customer Experience (CX) / DMS / embedded user assistance / LavaCon Conference / metadata / WCMS | Rachel HoughtonMORE
Technical Communication Poll: Interacting with Internal CustomersTechWhirl Poll Questions | Customer Experience (CX) | TechWhirlMORE
Researching Technical Communication and Customer ServiceRelated Fields (Content Ecosystem) | Customer Experience (CX) / customer service / technical support | Connie GiordanoMORE
TechWhirl: Technical Communication Recap for July 20, 2012Comms and Content Round-Ups | Customer Experience (CX) / customer service / TechWhirl Weekly Recap / unified content | Connie GiordanoMORE
Unified Content That Serves the Customer: Let’s Come Out of the Dark AgesContent Strategy and Planning | Customer Experience (CX) / single sourcing / unified content | Jacquie SamuelsMORE