Metrics, Goals, and Thinking QuantitativelyBusiness of Technical Communications | cost savings / LavaCon Conference / content metrics / repeatable process / content lifecycle | Lois R PattersonMORE
Technical Writing on a Shoestring: Open Source Tools That Can Save Your Technical Writing Department MoneyOpen Source Tools | estimation / editing / open source / technical writing / documentation / graphics | Chantel BrathwaiteMORE
LavaCon Session Summary: Corey Ganser on “Who Cares About Your Content?”Customer Experience Management | online help / technical writing / LavaCon Conference / documentation / customer engagement / customer support | Roger RenteriaMORE
LavaCon Session Summary: Designing a UCD-Based Online and Mobile User ExperienceCustomer Experience Management | UCD / User Experience / LavaCon Conference / user-centered design / development cycle / mobile content / mobile | Lois R PattersonMORE
LavaCon Session Summary: Alan J. Porter on Developing a Global LanguageTechnical Writing | LavaCon Conference / icon / imagery / instructions | Lois R PattersonMORE
LavaCon Session Summary: Andrea Ames on LeadershipTechnical Communications | LavaCon Conference / leadership / project management / Andrea Ames | Jacquie SamuelsMORE
LavaCon 2011: Live Blog New Communication ParadigmTech Writer Today Magazine | live blog / Scott Abel The Content Wrangler | TechWhirl Tech Comm NewsMORE
TechWhirl Recap for November 11, 2011Comms and Content Round-Ups | technical writer / LavaCon Conference / projects / Tech Writer This Week | TechWhirlMORE